Services
Cancellation Policy
Do I need to book an appointment in advance?
Yes, we highly recommend scheduling your appointment at least 24 hours in advance to ensure that your preferred time slot.
Do you accept walk-in guests?
We do accommodate walk-ins based on availability, but we highly recommend booking an appointment in advance to guarantee your preferred time and service with your chosen therapist.
How soon will I see results after the treatment?
You may notice immediate improvements in hydration and skin texture. For more significant results, such as reduced acne or diminished fine lines, a series of treatments is recommended, with visible changes often appearing within 2 to 4 weeks.
Is there a cancellation fee?
Yes, we have a 24-hour cancellation policy. Appointments cancelled or rescheduled with less than 24 hours' notice may incur a fee of 50% of the service cost to compensate for the reserved time.
Is this treatment suitable for acne-prone skin?
Yes, this treatment is specifically formulated for acne-prone skin. It uses gentle, non-comedogenic ingredients to cleanse pores, reduce inflammation, and promote healing without causing irritation.
What should I wear to the spa?
We recommend wearing comfortable, loose-fitting clothing. For most treatments, we will provide you with a robe and slippers. Disposable undergarments are also available for your comfort and privacy.
Can I choose a male or female therapist?
Yes, absolutely. Your comfort is our priority. You may specify your preference for a male or female therapist when booking your appointment, and we will do our best to accommodate your request.
What products do you use in your treatments?
We use a curated selection of professional-grade, clinical skincare products from brands like [Insert Brand Names, e.g., SkinCeuticals, Image Skincare]. All our products are chosen for their efficacy, safety, and suitability for various skin types and concerns.
What is your cancellation policy for appointments?
We have a 24-hour cancellation policy to respect the time of our therapists and other clients waiting for appointments.
What is the fee for a late cancellation or no-show?
Appointments cancelled or rescheduled with less than 24 hours' notice will incur a fee of 50% of the service price. A no-show will result in a charge of 100% of the service price.
Are there any exceptions to the cancellation fee (e.g., medical emergency)?
We understand that emergencies happen. Fees may be waived at management's discretion with proper documentation, such as a doctor's note in case of sudden illness.
Does the cancellation policy apply to group bookings or packages?
Yes, and it may be more stringent. For group bookings (3+ people) or pre-purchased treatment packages, we require a 48-hour notice for changes or cancellations to avoid a fee.
How much notice do I need to give to avoid a cancellation fee?
To avoid any fees, we require at least 24 hours' notice for any cancellation or rescheduling of your appointment.
Can I reschedule my appointment instead of cancelling it?
Yes, you are welcome to reschedule. As long as you provide more than 24 hours' notice, you can move your appointment to a new time without any charge.
How will I be charged if I need to cancel—is my card on file charged automatically?
For late cancellations or no-shows, the card you provided to secure your booking will be automatically charged the corresponding fee.
If I'm running late for my appointment, how does that affect my treatment and the policy?
We will do our best to accommodate you, but your treatment may need to be shortened to avoid delaying the next client. If you are more than 15 minutes late without notice, it may be considered a no-show, and the full service fee will apply.
